Shipping Policy

New Zealand Wide Orders

Roxy Fibres currently uses New Zealand Post as courier for all NZ nationwide. We review our courier services from time to time, and may make changes. We are also investigating the use of recycled paper and recycled plastic packaging… doing our bit for the environment.

When we receive an order we will validate the order and delivery will be made by NZ Post. We intend to deliver all products ASAP following confirmation of the order. Deliveries may exclude weekends and public holidays, depending on the courier and may be subject to delays beyond our control.

We are not liable to you for any damages, costs or expenses of any kind due to the order not being fulfilled or the products not being delivered within the anticipated delivery time. We will not be held responsible for any products damaged in transit.

International Orders

We are happy to send our products internationally, but we cannot be responsible for any damage or delays due to delivery, customs and any other factors beyond our control. This includes that we are not responsible for any customs duty or taxes that the destination country may impose.

Due to current Covid 19 restrictions delays in international transport are unfortunately inevitable and beyond our control.

Shipping costs:

  • Free shipping for orders above $150.00
  • $9.00 (includes GST) flat rate NZ wide
  • International: Please email us for enquiry. Usually $40.00 to $90.00 depending on weight and number of skeins. Free shipping for orders above NZ$250.00